My KOT is not Printing?

My KOT is not Printing?

KOT Not Printing?

Step 1 - Check Sale Channel Configuration

Permissions : (Only Admin can do but Cashier and Manager cannot do)

Path: Settings Module >Sale Channel >> Edit 

  • Navigate to the above Path and under "Create Tickets On" in Sale Channel Configurations, Select Save.



Check the” Print all tickets” Toggle ( If applicable)

Permissions: (Manager and Admin can do but Cashier cannot do)

Path: POS Modules > Preferences

  • If "Print all tickets from this device" toggle is enabled, only the device it is activated on will print all KOTs.

  • If "Print all tickets from this device" toggle is turned on for a device, that device should function as the primary system with the printers.


Step: 2  Is your ticket Group created?

Permissions: (Manager and Admin can do but Cashier cannot do)

Path: POS > Preferences > Ticket Groups

Check if the Ticket Group is created with your configuration.

How to create a Ticket Group? Check link below
Make one Ticket Group as Default 

Permissions: (Manager and Admin can do but Cashier cannot do)

It means whenever any item/category is missing in any KOT group then it will be printed via the Default group.


 Check if the printer is correctly mapped or not.

  • If not then add the printer by clicking on the + icon.

  • Give a test print after logging out and logging in.


Step: 3 Check if the Printer is working properly.

Permissions - (Manager and Admin can do but Cashier cannot do)
Path - POS >> Printers

Under Printer Module
Click on the printer Icon for a test print.





After  trying that, if print is not coming then go to printer settings in the system settings.


  • Manage printer: Print test page

  • Open queue: clear

  • Open queue - click printer - disable pause printing

  • Try giving test print





If the printer is still not working, connect with the IT technician.


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