Bill Not Printing?

Bill Not Printing?

Step: 1 Check if the Printer is working properly.

Permissions - (Manager and Admin can do but Cashier cannot do)
Path - POS >> Printers

Under Printer Module
Click on the printer Icon for a test print.





After  trying that, if print is not coming then go to printer settings in the system settings.


  • Manage printer: Print test page

  • Open queue: clear

  • Open queue - click printer - disable pause printing

  • Try giving test print





If the printer is still not working, connect with the IT technician.

Step:2 If the Printer is working but Bill is not printing

Permissions - (Manager and Admin can do but Cashier cannot do)
Path - Settings Module > Sale Channel > Edit

  1. Navigate to the above path,

  2. Check the value of “Bill copies on close” in Sales Channel Settings (Should not be 0)


    • Related Articles

    • My KOT is not Printing?

      KOT Not Printing? Step 1 - Check Sale Channel Configuration Permissions : (Only Admin can do but Cashier and Manager cannot do) Path: Settings Module >Sale Channel >> Edit Navigate to the above Path and under "Create Tickets On" in Sale Channel ...

    • My KOT is printing from the wrong printer!

      Step 1: When KOT is getting printed in the Wrong Printer Permission: (Manager and Admin can do but Cashier cannot do) Path: POS > Preferences > Ticket Groups > Edit Check if Printer is mapped with the KOT group Check if the printers are correct Step ...

    • How to add a Printer?

      Permissions: (All Users) Path: POS > Printers Connecting printer locally Click on "Printers" in POS Module Click on the Plus(+) Icon and Select Local - If the printer is locally connected to the System or via USB. Select the printer from the list and ...

    • How to make changes to the Bill template for my branch?

      How to make changes to the Bill template for my branch? Permissions: (Only Admins) Path: Setting Module > Branches > Select Desired Branch > Edit > Bill Template Navigate to the above path and click on Bill Template. Perform the changes as per your ...

    • Local Server Issue?

      Local server not reachable? Permission: (Manager and Admin can do but Cashier cannot do) Path: POS > Preferences Navigate to the above path Logout all other child devices Turn on " Make this Local Server" toggle to make your system as a parent ...